Frequently Asked Questions

Before you place your order

1. How much does shipping cost?

Shipping costs vary depending on the shipping destination and the number of items that you purchase. Here’s how we break down our shipping prices:

Standard shipping starts at $ 8

Expressed Shipping from $15

All prices are in USD.

2. How long will it take to ship my order?

Orders from our store typically ship within 1 to 3 business days. For domestic orders,For international orders, transit will take an additional 3-7 days depends on your location.

3.How long will it take to receive my delivery?

Once your order is prepared and ready for shipment, you can expect your package to be delivered within a certain timeframe. For standard delivery, the estimated delivery time is typically between 7 to 15 days, depending on the destination.

We understand that sometimes you may need your package urgently, which is why we offer expedited delivery options. With our express delivery service, your package will be prioritized, and you can expect to receive it within 4 to 7 days.

Please note that these delivery times are estimates and can vary depending on factors such as customs clearance, weather conditions, and unexpected delays. However, we strive to deliver your order as quickly and efficiently as possible. We work closely with our shipping partners to ensure timely and safe delivery of your items.

4. I’m having issues placing an order.

We’re sorry to hear that you’re unable to place an order. Please contact Customer Service at support@ohitfits.com and we will work on resolving the issue as quickly as possible.

Order status questions

1. What is the status of my order?

After your order is shipped, you will receive an email from us containing a tracking number. You can use this tracking number to track your order.

2. I need help with a late order.

Orders from our store are usually shipped within 1 to 3 business days.

If your order has not arrived after 20 business days (domestic) or 30 business days (international), please contact our customer service department. You can find the contact information under "Contact Us" on our website.

You can track your order at any time using the tracking number.

3. My tracking number isn’t working.

Tracking numbers can take 3-5 days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

Modifying or changing an order

1. I’d like to modify my order.

Since our orders are custom-produced, we offer address changes for a limited period of time after your order is placed. To check if your order is still eligible for modification, please contact our customer service within 24 hours of placing the order.

2. I’d like to cancel my order.

Since our orders are custom-produced, we offer order cancellations for a limited period of time after your order is placed. To check if your order still qualifies for cancellation, please contact our customer service within 24 hours of placing the order.

3. I’d like to return or replace my order.

We stand behind our quality and offer a 100% quality guarantee on any items purchased from our store. Please review our Returns & Exchanges Returns and Exchanges policy for details on how to setup a return.